Do you offer gift wrapping?
Yes. We provide gift wrapping on all packages so they’re ready to give. For custom notes or special arrangements, email wecare@wimsi.co.
Are your jewelry pieces hypoallergenic?
The majority of our designs are made with 925 sterling silver, stainless steel, or gold vermeil, which are generally hypoallergenic and safe for sensitive skin. Any other materials are clearly listed in the product description.
How should I take care of my jewelry?
Keep jewelry away from water, perfumes, and harsh chemicals. Store in a dry place when not in use. Sterling silver can be polished, while gold-plated pieces last longer if kept away from moisture.
Do your products tarnish?
Sterling silver naturally tarnishes but can be polished. Gold-plated items are durable but should be kept away from water and chemicals for best longevity.
Do you offer expedited delivery?
Yes. We offer USPS Priority Mail and Priority Express at checkout. Contact us if you’d like an alternative courier.
What are your shipping times?
Free standard U.S. shipping is available when the merchandise subtotal is $35 or more after discounts and before tax. Other shipping options and international rates appear at checkout. Orders ship quickly from Los Angeles. Standard U.S. delivery typically takes 3–5 business days, while international orders may take 7–14 business days depending on destination.
What is your return policy?
Contact wecare@wimsi.co within 45 days of delivery to request a return. If approved, send the item within 60 days of delivery. Items must meet the conditions in our Returns & Exchanges policy. Summer Vault items purchased with the automatic Pick 3, Save 30% offer are not final sale.
What is covered under your warranty?
Wimsico covers qualifying manufacturing defects for one year from delivery. This warranty does not cover normal wear and tear, accidental damage, loss, misuse, water or chemical damage, or damage caused by failure to follow care instructions. It is separate from the 45-day return-request window. Contact wecare@wimsi.co with your order number and photos so we can review the issue.
Do you ship internationally?
Yes. International shipping options are available at checkout. Delivery times and carriers vary by location.
Do you have sustainability initiatives?
We are expanding our use of recycled and responsibly sourced metals and improving packaging to reduce waste.
Do you accept collaborations or press inquiries?
Yes. Email wecare@wimsi.co with “Collaboration” or “Press” in the subject line.
